faqs

Answers, without the fluff

Clear answers about websites, branding, business email, hosting, design and working with Xigen.

Getting started

What is Xigen Creative?
Xigen Creative is a digital corporate branding agency. We create logos and visual identities, design and develop websites and small web systems, build social media brand consistency, arrange domains and business email, provide website and webmail hosting, and design graphic materials, apparel and event artwork.
Are you a marketing agency?
We bring design, digital delivery and brand consistency together. We can support your business directly or work alongside your marketing team on websites, social creative, campaigns, printed materials and the wider brand experience.
Who is Xigen Creative for?
Businesses that want to look professional, distinctive and credible — startups defining a brand for the first time, growing companies whose digital presence is weak, established organisations aligning every touchpoint, and teams that already have marketing but need a brand guardian for creative execution.
How does a typical project start?
Conversation and discovery first. Then we map you onto the brand lifecycle: Foundation → Corporate Identity → Digital Brand → Corporate Brand / Rebrand → Brand Creative Partner for ongoing consistency. Scope and investment follow that conversation.
How does pricing / investment work?
We sell outcomes and systems — Brand Foundation, Corporate Identity, Digital Brand, Corporate Brand, Rebrand, Digital Brand Starter and Brand Creative Partnership. Investment is scoped after a conversation. Plans for ongoing creative are tailored to monthly requirements.

Start a Project →

Prefer a lighter entry point? Request a brand review.

Brand & process

Is branding just a logo?
No. A logo is one piece of a Corporate Identity System — logo variations, colour, typography, visual language, applications and brand guidelines. Digital corporate branding then extends that system across website, social, email, documents and campaigns so every touchpoint looks like the same organisation.
Can you design T-shirts, caps and teardrop flags?
Yes. We create artwork for T-shirts, caps, teardrop flags, pull-up banners and event displays. We prepare the agreed files to the chosen supplier specifications; production arrangements are confirmed separately.
Can you design our company profile, flyers and business cards?
Yes. We design company profiles, logos, flyers, posters, brochures, banners, business cards, email signatures, presentations and other business graphics. These can be individual projects or a coordinated design suite.
Do you host websites and webmail?
Yes. We arrange website hosting, email hosting and webmail setup, with domain connections and support scoped to the needs of your business. Renewal periods, mailbox requirements and ongoing care are agreed upfront.
Can you register a domain and set up company email?
Yes. We can help with suitable domain options including .com, .co.zw, .ai and more, then connect branded email addresses and webmail. Domain availability, registry requirements and costs are confirmed in your quote.
What do you mean by digital corporate branding?
Defining and maintaining how the company looks, sounds and presents itself digitally. The question isn’t only “Can we make a website?” — it’s “Does your digital presence look and feel like the same company?” We translate corporate identity into digital rules, website brand design, social brand kits and digital communications.
Do you develop websites?
Yes. We design and develop websites from basic business sites to corporate websites, as well as focused small web systems such as bookings, enquiries, simple dashboards and internal workflows. We agree the features and scope with you before starting.
Do you manage social media?
Our social service centres on branding and design: colour palettes, typography, profile and cover artwork, post templates, stories, campaign visuals and ongoing creative support. We agree the required deliverables and any wider support during scoping.
Do we need a full rebrand or just a refresh?
If the name and equity still work, a refresh often beats a full rebrand. If you’ve merged, entered new markets, or the brand actively hurts trust, we plan deeper work. Read our guide Has your business outgrown its brand?, or discuss a rebrand.
We already have a logo — where do we start?
Digital Brand Starter is the entry point when the identity exists but the digital presence is weak — audit, digital direction, social assets and templates, email signature, presentation and document templates, plus basic digital guidelines. From there you can grow into Digital Brand or Brand Creative Partner.

Engagements

Do you deliver brand guidelines?
Yes — as part of Corporate Identity. Guidelines tell marketing, employees, printers, developers and agencies: “This is our brand standard.” They cover foundation, visual identity and applications across stationery, presentations, social and digital platforms.
How do campaigns work with you?
Marketing owns the campaign (target, offer, objective, media, budget). You give us the campaign message; we design the campaign identity and creative system — key visual, social templates, website banner, digital ads, email creative and presentation assets — so everything looks like your brand.
What is Brand Creative Partnership?
Ongoing creative support for organisations that already have marketing. You send what you want to communicate; Xigen turns it into how your brand communicates it — social creative, campaigns, documents, presentations, website graphics and brand governance. Plans: Essential, Growth and Corporate — tailored to monthly requirements. See Brand Creative Partner.
How long does a typical project take?
A focused identity can move in weeks. Fuller Digital Brand and Corporate Brand systems usually land over weeks to a couple of months depending on content readiness and decision speed. Larger rollouts and rebrands are phased so you see progress without waiting for a single “big bang” launch.
Who owns the files when the project ends?
You do. We hand over source and export-ready assets (logo masters, guidelines, templates, agreed deliverables) so your team and future partners can keep building without lock-in.

Community & support

How does the community portal work?
Create a free account, publish a post about your experience or questions, and our team can reply as admin. Sign in at Community; admins reply while logged into the admin portal.
What’s the fastest way to reach you?
WhatsApp +263 789 956 760, email info@xigencreative.co.zw, or the Contact form. We typically reply within one business day. Studio: 4 Quail Close, Mount Pleasant, Harare.
What should we look for in a branding partner?
Strategic thinking (not just pretty files), systems that marketing can actually use, and a clear boundary between brand guardianship and marketing strategy. That’s the bar we hold — from Mount Pleasant, Harare to regional markets.

Still have questions?

Start a Project, browse the work, or request a brand review — we’ll point you to the right path.